Return and Refund Policy

At futurique, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

Returns

You have 14 calendar days from the date of delivery to initiate a return.

To be eligible for a return, your item must be:

Unused and in the same condition that you received it.

In the original packaging, including all accessories, manuals, and tags.Proof of purchase (such as an invoice or order confirmation) is required to complete your return.

Non-Returnable Items

Certain products are non-returnable, including but not limited to:

Items marked as “Non-Returnable” on the product page.

Perishable goods or items with hygiene concerns (e.g., earphones once unsealed).

Custom or made-to-order items.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–7 business days to the original method of payment.

Shipping charges (if any) are non-refundable.

How to Initiate a Return

To initiate a return, please contact us at support@futurique.shop with the following details:

Order ID

Reason for return

Photos/videos of the product (if damaged or defective)

Our support team will guide you through the return process.

 

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For any questions or assistance, feel free to reach out to us at support@futurique.shop.
Thank you for shopping with futurique!